Thank you for visiting DR's Secret website . If you continue to browse and use our website, you are agreeing to comply with and be bound by the terms and conditions (“Terms”) set forth herewith. In case of any discrepancies between the English version and any other language version of these Terms, the English language shall apply and prevail.
If you are under 18 years old, you may only access and use our website with the involvement of your parent/guardian and Best World assumes that all transactions and interactions are done with the consent of your parent/guardian.
All contents on DR's Secret website, including but not limited to text, graphics, images, audios, videos, logos, trademarks and other downloadable digital items are the properties of Best World or their content providers. They are protected by copyright laws. No part or parts shall be reproduced, displayed, republished, modified or transmitted in any manner or by any means or stored in an information retrieval system without prior written approval from Best World.
You are granted limited rights to access and use the contents and services on DR's Secret website for personal use. Unless otherwise expressed in written consent from Best World, the content use of our website is subject to the following terms:
An account is set up for you after you have registered your interest. You are responsible for maintaining the confidentiality, accuracy and use of the account and password. Best World reserves the right to deny access to your account without prior notice given to you.
For the collection, use, disclosure and protection of your personal data kept with us, please read our PERSONAL DATA PROTECTION POLICY.
From time to time, Best World may modify and improve its product and/or its packaging. When making purchases from DR's Secret website, you agree that the actual product you receive may have slight variance from its corresponding picture and/or specification presented on our website. Best World is not in any obligation to supply product in the exact accordance to its corresponding picture and/or specification.
All prices on this website are in Canadian Dollars (CA$) and are inclusive of Provincial Tax and Duty.
Best World strives to ensure that product prices and product details advertised on DR's Secret website are correct and up-to-date. Best World reserves the right to vary the product prices and other product details without prior notice.
The prices on DR's Secret website are for online purchases only.
When making purchases from DR's Secret website, shipping charges may apply. It is calculated based on the total weight of your ordered products, your shipping destination region and the selected shipping method. Weight of the products used may be actual or volumetric (bulky but light products), whichever is higher. You are responsible for the payment of all applicable shipping, unless indicated otherwise.
There will be free shipping fee for orders with minimum CA$250 spend per invoice.
Some regions impose a daily value limit for their import shipment. As such, large orders may be split and shipped separately in order to comply with the regions’ regulations. As shipping charges reflect the latest rate adopted and may vary from time to time, we will not be able to notify you the exact charges in advance. Your understanding is appreciated. Due to various regulatory and business constraints, Best World and its shipping provider partners may not provide delivery to all regions in the world.
Where applicable, Best World estimates and informs you the amount of time required for your shipment to arrive at your designated shipping address. Although Best World takes every best effort to ensure your shipment arrives on time, this is however not guaranteed. The timeliness of your shipment is still subjected to the custom clearance at the region of your shipping destination.
All orders via DR’s Secret website are typically delivered within 10 business days after placed. In the event of any delays, we will notify you via email. If you did not receive the order within 30 days based on the stated delivery time frame, you are required to notify us and may opt to cancel the order with a full refund. For any missing items, please notify us within 7 days after receiving your order and we will arrange for a replacement accordingly.
Best World strives to engage the service of professional and reliable shipping providers to deliver products you order from our website. However, this does not guarantee you will eventually receive the products due to the risk of loss or confiscation. This risk is transferred to you after Best World ships out your order.
When making purchases from DR's Secret website, you may cancel your order up to 15 days after receiving your order. Refer to Section “Exchange and Refund” for more information on product return and refund.
When making purchases from DR's Secret website, you may return the products after you have received your order, for an exchange if the products were incorrectly sent or are defective. You must notify Best World within 7 days from the date of receiving.
All products must be returned to Best World within 15 days upon notifying Best World. All products returned must be in its original packaging and accompanied by the original tax invoice. The returned products should match the batch number of the products which were originally shipped. Non-defective products returned must be in good and saleable conditions.
The shipping and charges for the return of incorrectly sent or defective products will be arranged and borne by Best World. For all other returns, the shipping arrangement and charges from Canada to Singapore shall be arranged and borne solely by yourself.
Orders cancelled due to items not delivered within the stated period will be fully refunded. All other refunds will be subjected to processing fees. These may include an administration fee of CA$30 and 5% original credit card charges calculated based on the returned products’ price, and actual shipping charges incurred. These fees will be directly deducted from the refund amount (invoice’s total amount).
The refund process may take up to 3 weeks to complete.
DR's Secret website, all its contents, downloadable items, products and services sold or made available to you through our website are provided on an "As Is" and "As Available" basis. Unless otherwise expressed in writing, Best World makes no warranty of any kind with regards to the previous statement, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Best World shall not be liable for errors contained on our website and for any direct, indirect, special, incidental or consequential damages of any kind arising from using our website, all its contents, downloadable items, products and services sold or made available to you through our website.
Due to the nature of all electronic communications whereby some internet transactions may be subjected to interruption, transmission blackout, delayed transmission and incorrect data transmission, Best World shall not be liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send. By transmitting transactions, applications or documentation over the internet, you acknowledged and accept the risks inherent with this method of communications.
By using DR's Secret website, you agree that the above Terms are governed by applicable laws and regulations of the region for which our website is operating. Any disputes arising from using DR's Secret website shall be resolved by negotiation, mediation or arbitration. Any disputes which were unable to be resolved via Alternative Dispute Resolution shall be finally resolved by the court within the governing jurisdiction.
Best World reserves the right, in its sole discretion, to change, limit, amend or discontinue any aspect, contents, or features of our website, as well as any aspect pertaining to the use of our website. As such, we encourage you to review the terms and conditions of use regularly to ensure that you are aware of any changes.
Last updated: 26 December 2023